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Frequently Asked Questions

About the Brands

What is Lauvero?

Lauvero is a luxury jewelry brand offering timeless designs crafted with precision, elegance, and individuality. Each piece reflects artistic expression and modern sophistication.

What is Valeria Bellucci?

Valeria Bellucci is a designer brand specialising in premium handbags, fashion accessories, and leather goods. The brand is known for its elegant European-inspired style and attention to detail.

Are Lauvero and Valeria Bellucci part of the same company?

Yes, both brands operate under the same umbrella and share a commitment to quality, craftsmanship, and luxury.

Products & Quality

Where are your products made?

Our jewelry and fashion accessories are designed with global inspiration and produced using high-quality materials, with attention to detail at every step.

Are your products authentic and original?

Absolutely. All products sold under Lauvero and Valeria Bellucci are 100% authentic, original designs crafted for long-lasting wear and style.

What materials do you use in your jewelry and bags?

Our jewelry features gold-plated, sterling silver, and stainless steel bases with high-grade stones. Our bags are crafted from premium vegan leather or natural leather, depending on the collection.

Orders & Payment

How can I place an order?

Simply browse our online store, select your item, add it to your cart, and complete the secure checkout process. You will receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, and in select regions, Cash on Delivery (COD).

Can I change or cancel my order?

You can request changes or cancellations before the order is shipped. Once dispatched, changes may not be possible. Contact customer support as soon as possible for assistance.

Shipping & Delivery

Do you offer international shipping?

Yes, we ship worldwide. Estimated delivery times vary by country, ranging from next-day delivery in the UAE to up to 10 business days internationally.

Is same-day delivery available?

Yes, we offer same-day delivery in Dubai for orders placed before the cut-off time.

Do I have to pay customs fees?

Customs duties and VAT may apply for international orders, depending on your country’s regulations. These fees are the responsibility of the customer unless otherwise stated at checkout.

Returns & Exchanges

What if I received a damaged or incorrect item?

Please notify us within 48 hours of delivery. We will arrange a free return and send a replacement or issue a full refund.

General Inquiries

Do you offer gift packaging?

Yes, all our products are delivered in elegant branded packaging, perfect for gifting, also you can order your own packaging.

Can I get help with styling or product recommendations?

Our customer experience team is happy to assist you with styling tips and personalized product suggestions. Reach out anytime via our contact form or live chat.